Upitrek as a member of Quality 1Q00 and QualityNet makes regular customer satisfaction surveys. To see the summaries of the feedback given by customers please see the attachments below.
Upitrek on mukana Matkailunedistämiskeskuksen LaatuVerkko-ohjelmassa. Keräämme asiakkailtamme säännöllisesti asiakaspalautetta matkoistamme. Oheisista liitetiedostoista näet asiakaspalautteiden yhteenvetoja eri kausilta.
Winter / talvi 2013
Winter 2013 feedback summary
Talvi 2013 palauteyhteenveto
Summer / kesä 2012
Summer 2012 feedback summary
Kesä 2012 palauteyhteenveto
Winter / talvi 2012
Winter 2012 feedback summary
Talvi 2012 palauteyhteenveto
Summer / kesä 2011
Summer 2011 feedback summary
Kesä 2011 palauteyhteenveto
Talvi 2011 feedback summary
Here some client testimonials.
Tässä kommentteja, joita olemme saaneet vaelluksiltamme.
WINTER / TALVI
Ski tour on the Russian border / Itärajan hiihtovaellus
To feel Finland in winter, to enjoy cross-country, to have fun… this is this. Jani, Slovenia
Everything is well organized to make the stay nice and warm, even if the temperatures are below zero in March (- 15 C) we never suffered of the cold during skiing. The evenings were very pleasant. The food excellent. And the saunas always very warm. Male, France
Oli hienoa olla mukana ainoana suomalaisena retkellä, jossa muut osallistujat olivat Sveitsistä, Saksasta, Ranskasta, Englannista ja Belgiasta. Kelpaisi suomalaistenkin löytää nämä opastetut retket Kainuussa. Minulle tämä oli myös hyvä kielikurssi.
Kainuulaisten palveluntarjoajien ystävällisyys jäi erityisesti mieleen - ripaus savolaista lupsakkuutta siinä mukana.
Aluksi arvelin, että matka on kallis. Matkan jälkeen täytyy todeta, että hinta-laatu –suhde on kohdallaan. JK
Un viaje precioso, azul y blanco. La sensación de paz y tranquilidad es espectacular aquí. Una cosa especial para mi y que no esperaba: el especial sentido del humor de los fineses. Risas y chistes también. Pilar, Catalonia
The scenery was in its best winter looks; the sunny weather, the friendly accommodations, good food and fine travel companions made this an enjoyable skiing week. But the ideal guiding and the chance to stay overnight unexpectedly at the Teerilampi wilderness log cabin made it a very special event. Thanks for taking care of such a wonderful ski tour! Keep Finland natural and keep Finland original. Edvard, Amsterdam
Todella mukava kokemus Suomessa: vaellus kaikilla mukavuuksilla, minun tarvitsi vain hiihtää! Saatoin keskittyä leppoisaan ulkoiluun ja luontoon. Oppaat olivat palveluhenkisiä ja mukavaa seuraa, ja opin oppailta paljon asioita luonnosta ja siellä selviämisestä. Oli myös mukavaa tutustua muihin retkeläisiin jotka tälle reissulle olivat tulleet ulkomailta. Ihmettelen, että näille retkille osallistuu niin vähän suomalaisia, ilmeisesti suurin osa vaeltajista on ulkomaalaisia. Suosittelen lämpimästi tätä juttua suomalaisille, jotka haluavat nauttia luonnosta ja liikunnasta ilman, että tarvitsee mennä omien taitojen tai jaksamisen äärirajoilla. Oppaat olivat huippuja. T.T.
Mitä parhain elämysmatka. Hieno kokemus. Melkein 150 km takana ja kunto kohillaan. Kaija
Daily distances were just right, one felt that had done some skiing, but not to the point of exhaustion! The scenery was awesome and the fact that we met so few people was a bonus too. Cooking in Domnan Pirtti and Arola was excellent. Petri’s knowledge was admirable, particularly about birds, animals, fish etc. Petri and Tommi both had a marvelous attitude, always calm and patient with my terrible skiing. Karen, Wales
Even better than last year – wonderful skiing, beautiful scenery, excellent food & accommodation and professional, friendly guides. Well done Upitrek! David, UK
Interessante Skilanglauftour der russischen Grenze entlang durch unberührte + ursprüngliche Landschaft + die gastfreundschaft des Einheimischen haben mich beeindruckt. Erwin, Schweiz
Wir haben besonders Glück mit unserer kleinen ausgenehmen Gruppe von 4 Personen. Alle waren freundlich und haben auf einander mitmachen konnten. Unsere beiden leiter/innen waren sehr hilfsbereit und kompetent. Die Kenntnisse von Jarno über die Natur waren besonders interessant, wir haben viel gelernt. In Arola haben wir uns besonders wohl gefühlt bei den freundlichen Wirtsleuten, die uns über die finnische Geschichte erzählt haben. Margie, Deutschland
Five days in wilderness, lunches around a fire place every day. Away from snowmobile and tourist places. Nice welcoming on evenings where we discovered the history of this land, and the love of its inhabitants for their country. Food is always good and more than enough. Florence, France
I have been on many tours around the world and would have to say that this was one of the best, made possible by an excellent partnership of the tour leaders (Pertti & Sabrina). – They worked well together and made a great tour for us all. THANKS! Ian, Scotland
It has been a very nice tour here in Finland. We enjoyed the nature, the skiing, the silence, the saunas. Very good lunches at the fire place, prepared by Markku and Tuomo. Maya, The Netherlands
A good well-organised ski-trekking tour. Nice landscapes with plenty of snow. The accommodation varies from very simple to excellent housing and cooking. Eke, The Netherlands
Very interesting tour, the guides are really interesting and very caring. Nice sceneries, very good explanation of the fauna and the nature. Lucie, France
A perfect way to discover Finland. Edwin, The Netherlands
Beforehand I did not spend much time on reading about this trip. I’ve been on trips in Finland before, long time ago. This trip was good, accommodation in general was good. Some more information should be given about the experience needed. Not all participants could easily come along with the group. This resulted sometimes in long lunch breaks as we had to wait for the slower participants. I think that people coming to Finland usually expect a lot of nature, with very few people. And this is what we have got. I will recommend this trip to those friends who are “fit” for Finland. Peter, The Netherlands
This was a wonderful tour – well organized, excellent guides, beautiful scenery and the very best skiing. Thank you Upitrek. David, UK
A beautiful way to learn about the Finnish landscape and way of life. The northern lights on the third night were impressive. Very hospitable people. The cooking of Helena was delicious. Gert, The Netherlands
I am very pleased with my stay in Finland with Upitrek. A great environment, hearty people and magnificent skiing tracks made this week perfect. Pierre-Oliver, France
It is a fantastic experience with a guided tour in beautiful surroundings. The landscape surprises me every day. The lunch with the fire to keep us warm is a part of a naturally way of exploring the forest and the frozen lakes. After the tour in the afternoon waited the tea, coffee and some cakes for us and last but not least: the sauna. Wilma, The Netherlands
Jos haluat stressitöntä huoltovapaata ulkoilua/kuntoilua Itärajan hiihtovaellus on sitä. Ystävälliset ihmiset, hyvä palvelu. Ei välttämättä tarvitse rehkiä rinkan kanssa Lapissa. RN
Paysages fantastiques, neige extraordinaire, soirées mémorables. Je me souviendrai longtemps de ce sejour.
Vieraiden viihtyvyyteen panostettu kivasti. Tervakertomukset snapseineen ja räiskälejälkkäri lähtiäislahjoineen.
Kalevala Ski Tour / Kalevala-hiihto
An unforgettable experience. Highly recommended to see Finland and ski an awesome tour. Ramón, Spain
We enjoyed a really tough ski tour. We had all kinds of weather, very good food and accommodation. All of our group (from France, Spain, Germany and Japan) can recommend this beautiful ski experience. Many thanks to our guide Petri, very funny, friendly and experienced wilderness guide. Frank, Germany
Highly recommended! Silvia, Spain
The tour started for us with a trip. The distance was 45 km which we never had trained. So the first day was hard for us. Second day and the rest of the week was the distance good. We loved to ski without other people, just on your own with all the environment at that moment. It was a great experience. Thank you and your staff for this trip.
Off the trails / Lumikenkävaellus Hossassa
I enjoyed the pristine wilderness and complete silence. The guide was so cheerful, knowledgeable and thoughtful. A complete break. Female, UK
A unique opportunity to sample the Finnish wilderness way of life. Michael, UK
Absolutely fantastic, relaxing ‘holiday’; a unique experience that will live long in the memory – thank you guides! Feel I’ve learned a lot about the heart of Finnish life. Female, UK
The tour was well organized and great fun from start to finish. It was unbelievably cold but that just made the saunas even better. The scenery was stunning but unfortunately no Northern Lights. Our guide was excellent, very well organized, patient and knowledgeable. Norman, Wales
This was a most wonderful trip, the scenery and environment was just stunning. What made is perfect was our fantastic guide, he was incredibly knowledgeable and so much fun. Would recommend this trip to everyone! Jane, England
Five marvelous days with a perfect organization and a very professional and friendly guide. Philippe, France.
Pristine landscape and extraordinary views. Our guide Petri was extremely knowledgeable. Wonderful trip - highly recommended. Female, Australia
A wonderful experience. Our guide was fun and good to be with. I have found a new place that I would love to return to. Finland is a very special place. Denise, England
This experience allows people of all abilities and with different aspects of life to be able to share a true wilderness experience in safety whilst still feeling at the edge of your own capabilities. Male, UK
The whole trip was excellent – this is the first time I have done anything like this and would definitely do something similar again. The whole experience has been fantastic with a fantastic variety of things to do to learn more about Finland. Female, UK
As an introduction to snow walking in some stunning scenery, this is the perfect holiday. A knowledgeable, friendly and amusing guide added to the enjoyment. Charles, England
Excellent country for your first snowshoeing experience. Beautiful Narnia like winter landscape. Very well looked after by tour guide. Very interesting stories told during mini-breaks. Pace of day was good. Elizabeth, England
Throughly enjoyed every minute of the holiday. Thanks very much. Chris, England
Overall an outstanding trip. So many memories to treasure, and the feeling of having been in a through one of Europes true wilderness areas. Breathtaking winter scenery at its very best, every scene was like a Christmas card. Hard to find the words to describe such beauty. Tumppi and Ute were excellent, great humour & enthusiasm, and organized.
Special thanks to Ari for his delicious food and ferrying all our luggage daily to our next stop, which enabled us to enjoy every moment. It really doesn’t get any better, trekking across frozen lakes, through crispy sparkling snow. Thank you Russell, England
We had an amazing week. The weather was great, nice and skilled tour guides and a recommendation for anyone who wants to experience Finland from a winter point of view. Loved it and made me want to go back to Finland another time for sure! DANK! Robert, The Netherlands
The snow shoe experience in Finland was something I had looked forward to for some time. The location and scenery is just stunning and the guides Tumppi and Ute made sure we were all looked after. The terrain at times is challenging but more than possible. Make sure to follow the advice as to clothing for the trip. This will ensure you make a fantastic experience. Andy, England
The snowshoe trekking is like having a taste of nature in wintertime. You feel the character of the snow by the deepness of your steps. And sometimes the cold will make you feel uncomfortable. But there is always a way to make a fire or find water. Have a delicious meal of smoked salmon and you know that life is too good to do without this.
Ves, The Netherlands
Booking direct with Upitrek I found the web site very useful. The links to all the cabins made it very interesting.
The walking was spectacular, the pace was good and level of challenge was comfortable. The scenery was fantastic and different every day. The lodges were very comfortable and the sauna quite an experience especially when by candlelight. The cold was quite a challenge but once you get moving it became an insignificant issue. Emma, UK
We had an excellent trip made possible by our very helpful guide. The accommodation and food were first class especially wilderness cabins – even though temperatures were – 30C! PD, UK
Antoisa elämys. JK
We came on the trip having had only a couple of hours experience snow walking. Everything was very well organized. We did a lot but were never hurried. The scenery was amazing and it showed us another way of life. We would recommend this trip to anyone. TN, Wales
Winter fun in Finland
Un programme trés varié et passionnant. Bloumentzweig, France
The multiactivity week was very varied and interesting. For me 2 days snowshoeing plus 2 days cross-country skiing was just enough. The other activities were interesting, ice fishing, igloo building, dog sledding and reindeer farm all made the activities very memorable. Overall a good week in winter wonderland. Mary, Ireland
Notre guide a été trés agreable et disponible. Elle a su repondre a nos questions et m’a permis de passer un séjour memorable. Le service était au dela de mes espérances. Female, France
My son and I had a terrific week in the Finnish snow. Our guide Urpo made it pleasant and all time save for the both of us, as well as for the rest of the group we were travelling with. According to the weather conditions we experienced a great deal of flexibility within the program, eg. there was a lot of cold wind and heavy snow fall when a husky sledge tour was on the program, it was rapidly changed into a visit to a reindeer farm. However that meant that a few days later and additional bus drive was needed to take the group to and from the husky farm that was – on the day we went – 80 kms from our accommodation. And when your hotel has a “road view” at one side, and a lake view at the other, with Upitrek you’ll have the lake view! Also on behalf of my son many thanks for a great holiday! Paul, the Netherlands
SUMMER / KESÄ
Hiking tour along the Russian border / Patikkavaellus Venäjän rajalla
Liisa was a professional and excellent guide during this trip. We had a lot of chance with the weather with almost no rain during the trek. We unfortunately didn't see any elk and only a few reindeer. Anyway countryside is fantastic, very quiet place to stay. Marie Nöel, France
Second time with Upitrek, very nice experience again. Very well organized (but not over organized). Good company, charming accommodations, excellent food, very knowledgeable guide with nice sense of humour: all of these experiences from the first time which made me decide to book with Upitrek a second time, were there again.
A wonderful walk in the wilderness. Seeing bears which were splendid. Seeing the quiet and beautiful forest together picking blueberries along the route. All in all, the walk was in a gentle and leisurly pace – no hurry to reach our destination. I would recommend anyone to this trek to experience quiet countryside and wonderful walking facilities.
I can not praise this trip highly enough. From the genuine friendliness of everyone we have met to the thoughtful and well-organized programme, to the wonderful group leader for whom nothing was too much trouble. He has given us a wonderful insight into Finland and into the wonders of the wilderness. He has responded to the individual needs of the group members while balancing the need for safety as well as fun (lots of it).
The highlights have been beyond all my expectance – 4 hours of pure joy at the bear hide, sauna and lake, the beauty of the swamps, forests, lakes and sky in sunshine and in rain. A special thank you to Helena at Arola farm. What a wonderful mother! Irresistible home cooked food and a warm welcome! Charlotte, UK
We started to walk in the forest under the rain and got back completely wet. But we were so well welcomed by Helena that we forgot our “wetness” very soon. Day after day we entered in the wilderness and culture of Finland. We ate lots of blueberries, we saw huge mushrooms, we walked on soft ground. We enjoyed canoeing, we really liked sauna strictly linked with the bath in the lake. We appreciated the lunch with the sausages cooked on the fire, we felt at home thanks to the fresh kindness of Topias, our young and smiling guide who always was able to let us feel good and explaining a lot of things on nature and on Finnish traditions. We had the sun and the fully moon. What else should we wish? Female, Italy
Wunderbare meditative Wanderung durch die finnische Taiga. Endlose Wälder, unzählige tiefblaue Seen. Saubere Picknick-Plätze. Freundliche Menschen. Cornelia, Schweiz
Nice trekking in good atmosphere through beautiful areas of Finland during one week in August. I recommend it for everyone. I will come back in winter.
I’ve liked very much this delightgul travel, plenty of nature’s contact, astonishing views, walks and saunas in the evenings near lakes, good humour in best company including good and expert guides. Unforgetable! I recommend.
Have you ever enjoyed your coffee from a wooden cup, cooked on open fire in an amazing nature?
Un viaje perfecto si lo que buscas es tranquilidad, renovación de cuerpo y mente y un poco de aventura. Los paisajes son espectaculares, los lagos maravillosos (sobre todo para refrescarse entre sesiones de sauna) y en los bosques parece que va a salir un gnomo debajo de cada seta entre los arándanos. Kiitos Tumppi & Laura !
Voyage superbe, magnifique expérience de plonger dans un lac (froid) aprés le sauna en pleine nature... Merci.
In one week one experiences so many facts of Finland on this trek. Varied walks, great scenery, opportunity to understand more about Finland.
An excellent trip in every sense – well-planned, excellent walking, beautiful scenery, knowledgeable and friendly guides.
Great country, great guides, great company, great trip. Susan, UK
Getting back to nature in a real wilderness with sneat guides. Matthew, UK
This tour was beautifully put together. The guides were knowledgeable, friendly and fun. The party was about the right size that we could get to know each other. The countryside is beautiful, the air is clean, the water is fresh and the environment is peaceful. Altogether a great experience. Fiona, UK
Un paese fantastico, un organizzazone perfetta. Grazie! Fransesco, Italia
It’s my first time to join a hiking tour in Scandinavia. I appreciate much your service and the other arrangements. I hope I can visit Finland again in the future. Emily, Hong Kong
I have never done a trip like this before, so I didn’t quite know what to expect. Our guide was very re-assuring though and seemed to work non-stop to make everything run smoothly. The different nationalities of the other travellers made it more interesting and being in their company was for me the best part of it. Male, UK
This tour provides trekkers with a great opportunity to appreciate the Finnish nature. You are immersed in a stunning landscape of pine forest, lakes and open grossland. This trip gives you a real feel for what Finland has to offer. A special mention for the traditional saunas, enjoyed each evening as these lake side retreats are a real highlight.